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Student Complaint Procedures

Have a concern?

We encourage students to raise concerns as early as possible so we can work together to resolve them.

Step by Step

Step 1 – Talk to Us First

We encourage you to raise your concern informally whenever possible.

  • Academic concerns: Speak to your Teacher.
  • Non-academic concerns (such as facilities, finance or administration): Speak to Reception.

Most concerns can be resolved quickly at this stage.

Step 2 – Speak to Academic Management

If your concern has not been resolved, you can contact the Director of Studies (DOS) or Assistant Director of Studies (ADOS).
They will review your concern and work with you and the relevant staff member to find a solution.

Step 3 – Submit a Formal Complaint

If your concern remains unresolved, you can submit a Formal Student Complaint using the Google Form on this page.
Please provide:

  • A clear description of what happened.
  • Relevant dates and people involved.
  • Any supporting evidence, if available.
  • The outcome or solution you are seeking.

Once submitted, your complaint will be formally reviewed. You will receive an acknowledgement within 2 working days, together with information about the next steps and expected timeline.

Step 4 – Internal Appeal

If you are not satisfied with the outcome of your formal complaint, you may appeal in writing to the School Director within 7 calendar days of receiving the decision.
The appeal will be reviewed by someone who was not involved in the original decision. A final written decision will normally be issued within 2 working days of the appeal hearing.

📩 Submit a Formal Student Complaint

If your concern has not been resolved through the steps above, please complete the Student Complaint Form below.

Step 5 – External Review: Progressive College Network (PCN)

If your complaint remains unresolved after you have completed the Academic Bridge internal complaints and appeals process, you may escalate the matter to Progressive College Network (PCN).
How to Submit a Complaint to PCN
You should submit a formal complaint using the PCN Complaint Form and send it to [email protected].
PCN will acknowledge your complaint and refer it to the designated PCN Ombudsman. The Ombudsman may request additional information and, where appropriate, ask Academic Bridge to provide a response.
The Ombudsman will review the relevant information and documentation in accordance with the applicable PCN Quality Assurance Charter, QQI TrustEd Ireland guidelines, EAQUALS Code of Practice, and good practice in English language education.
Following the review, the Ombudsman will issue a report outlining the conclusions and any required actions. The Ombudsman’s decision is final.
For full details, please see the [PCN Complaints Procedure].